Repairs for ALL Main Brands and Models of Cellular Phones
DigiCom Jamaica Ltd is Montego Bay's first choice for friendly and professional mobile phone repairs, parts and service. Few other wireless phone repair services are as equally well trained, skilled and experienced. Our Bay West shop has the latest phone repair equipment and unlocking systems - this means we can repair and unlock 99% of the mobile phones on the market. Most repairs and unlocks are done while you wait with no risk to your phone.
We are also a PC and laptop repair centre. We repair faulty computers, make good computers work better and even custom-build complete computer systems. We remove viruses, recover data, provide training, make your system more efficient and more. Don't know which products to buy? We sort through it all so you don't have to. We serve both residential and small business customers.
DigiCom Jamaica Ltd is experienced in dealing with almost any mobile phone and computer issue out there and our knowledge, experience and credentials as a trusted mobile phone and computer repair and service provider means your devices are in safe hands.

Our mobile phone services include:
  • Non-warranty mobile phone repairs for all major manufacturers
  • On the Spot phone unlocking and repairs
  • Screen replacements
  • Software repair and upgrades
  • Charger replacements
  • Battery replacements and charging
  • Liquid damage repair

Our computer services include:
  • Virus and spyware cleaning
  • System tune-up/speed-up
  • Reinstall Windows operating system with all drivers
  • PC and laptop hard drive replacement
  • Pc and laptop memory installation
  • Wireless internet configuration
  • Data recovery
Our customers know they can walk into our shop in Montego Bay and get friendly fast and expert service.
Professional, Fast and Reliable Repair and Unlocking Services
Mobile Phone Repairs
We provides a full range of mobile phone repairs on all types of phones with any type of damage. From charging problems right through to water/liquid damage we offer repairs at extremely competitive prices and with a fast turnaround. We understands and appreciates the fact that you need your phone back immediately that is why we offer rush service on almost all of our repairs. All repairs are carried out by experienced technicians in our shop.
Common repairs are:
  • Keypad Failure
    • If either some or all of your keys are not working, we will open your cell phone to diagnose the problem. After troubleshooting and inspecting the device the technician will determine what part of your device has failed and give an estimated cost for repairs. If you like the price we will fix it and get it back to you as quickly as possible, if not then we will charge a small diagnosis fee or we can recycle the telephone on site for free.
  • Phone Locks Up or Freezes
    • Some phones will lock up or freeze on the home screen after being dropped, water damaged or from everyday use. Our technicians have the latest equipment and software to resolve this type of issue. We have hundreds of software files for Motorola, Nokia, Sony-Ericsson, Treo, Blackberry, HTC, Sidekick, Nextel, Rogers, Telus, Bell, Fido, Verizon, Cingular, AT&T, T-mobile, Alltel, Metro PCS, LG, Samsung, and many more.
  • Liquid Damaged
    • It is very common for cell phones to get wet, now there is a chance to revive them. With state of the art technology and equipment our technicians are able to rescue your cell phone. We estimate our success rate with liquid damaged devices to be 75%.
  • Phone Won't Take A Charge
    • If your cell phone is not taking a charge or is heating up while charging, then most likely you're in need of a new charging port for your cell phone. This process is extremely difficult but our expert technicians can fix it. We have new charging ports for almost any type of cell phone that you need repaired.
  • LCD screen is broken
    • Pressure or heat can cause your cell phones LCD screen to crack, it looks shattered or like an ink blot. Most people think that phones are useless at this point, but DigiCom Jamaica Ltd can fix it for much less than the cost of buying a new one.
Mobile Phone Unlocking and Reflashing
Cell phone unlocking is a process which removes a SIM lock, Network lock or subsidy lock from GSM cell phones. These locks are built into the phones by the manufacturers or the cell phone providers. Removing this lock from your device will make one or more of the following possible:
  • Phone to work in various countries worldwide
  • Phone to work on various GSM networks worldwide
  • Phone to accept any type of SIM card
We can unlock:
  • Blackberry Phones
  • Iphones
  • Nokia Phones
  • Motorola Phones
  • Sony Ericsson Phones
  • Samsung Phones
  • LG Phones
  • HTC Phones
  • Palm Devices
We do remote unlock on certain models of phones.
We can also reflash your phone or device. This can benefit you in various ways such as making your phone run faster and allowing access to features that your service provider may have locked. Such features include being able to set mp3's as ringtones and sending files through Bluetooth.
Drop in anytime and we will unlock your phone on the spot!
We repair and service all Brands and Models of PC and Laptop
DigiCom Jamaica Ltd can fix the many software issues that can render a computer crippled including viruses, Trojans, application errors and provide all updates and patches to get your computer running smoothly again. When these issues surface or other computer headaches arise, you can rely on our expert technicians to deliver prompt, expert computer service. Whether you want to improve your computer's performance with an upgrade, get those annoying adware pop-ups under control, install a wireless network, or just learn how to use your computer more effectively, we can help!
Virus and Spyware Removal
Over 80% of all system failures and report of data loss are a result of one of eight possible computer threats: viruses, spyware, malware, worms, trojan horses, bots, adware and root kits. Our technicians can erradicate all malicious scripts and leave you with a healthy computer.
Our Removal Service will:
  • Remove all Spyware, Viruses, and Malware
  • Remove malicious threats (Trojans, Rootkits, etc..)
  • Find problems your security software missed
  • Clean all files that may have been infected
  • Tidy up any operating system issues
  • Provide basic preventative training
System Tune Up/Speed Up (25 - 75%)
Does your computer run as fast as when you first bought it? Does it crash or behave strangely? Is it freezing, getting overwhelmed with pop-up ads or possibly even have a virus? With our PC Tune-Up Service, nothing in your computer is overlooked. We can improve the performance of your system by up to 75%!
Our Tune-Up Service will:
  • Clear out all Temporary files
  • Remove unnecessary start-up and system files
  • Tidy up your system registry and clear junk files
  • Remove spyware and conduct a full virus/malware scan
  • Apply the latest Microsoft definitions and updates
  • Update your System BIOS to latest version (if necessary)
  • Completely dust out the inside of your computer
  • Provide simple maintenance training
  • Include installation of additional memory (card not included)
Data Recovery
Recovery is nearly always possible where files or photos have been deleted or the device has been formatted or initialized.
Recovery is often possible where files or photos have inexplicably vanished.
Recovery is sometimes possible where the device has sustained physical damage or has failed.
Tips you can follow to increase the likelihood of successful recovery:
  • Do not save or attempt to save anything new to the memory card or device once you have realized files are lost.
  • If media is a card inserted into a device, remove it immediately, or if an external storage device such as a pen drive do not connect it to any computer or reader.
Wireless Internet Configuration
Over 50% of wireless networking installations are unsecured and wide open to "drive-by hackers". Regardless of your networking need, making sure it's a secure wireless network is essential.
We can help you:
  • Share Your Internet Connection with Multiple Computer in Your Home
  • Add or Move a Computer to your Home Network
  • Make your Wireless Network invisible to Outsiders
  • Setup Powerful encryption to secure your entire wireless network
  • Share a printer across your wireless network
Setup and Installation
We can help you get your new computer out of the box, clear away all of the junk files, setup your printer, install any necessary applications and have it in working order with your wired/wireless network. We will also transfer any and all files from your previous computer to your new one.
Our Setup Service will:
  • Completely unbox your new computer
  • Perform quality inspection on new system
  • Connect your system to your existing network
  • Clear all the junk files from your system
  • Update your PC with the latest Microsoft patches
  • Organize all of your system disks into one location
  • Connect three (3) external peripherals (devices)
  • Install one application onto your new system
  • Restore data from old computer to your new one
  • Connect to existing or setup new broadband service
Reinstall Windows operating system with all drivers
Sometimes starting over is the best or only solution for your computer problem. If you have to replace your hard drive, have too many viruses or want to change your Microsoft Windows version, we can help you get up and running again for a reasonable price.
Additional Services
If your computer or laptop is not acting properly or not able to boot up, our exhaustive repair services can help get your system back on its feet. We offer affordable solutions based on your specific need.
Our repair services include:
  • Power Supply Testing and/or Replacement
  • Upgrades and/or Replacement
  • Data Recovery, Data Transfer
  • Hard Drive Repair and/or Replacement
  • Backup Data -- Re-Install OS -- Restore Data
  • Data Backup up to 5 GB onto DVD media
  • Install Software Applications
  • Virus, Spyware, Trojan, Worm and Adware Identification and Removal
  • Windows Operating System Repair and/or Reinstallation
  • Memory (RAM) Replacement and Upgrades
  • Cooling Enhancement
  Guiding and Core Values
Warranty Disclaimer
Diagnostics Fees
Smartphones and PDA's
PC and Laptop Computers
 Mainboard Damage
Warranty Information
Data Responsibility
Devices Pick-up
  
Guiding and Core Values
Please ensure all passwords are disabled or removed where possible before leaving your device for repair - in order that we are able to fully test your device after the repair has been carried out.
When accepting your device we will ask whether your password has been removed and to supply it if it has not been.
To help us better serve you, we would be grateful if you would read this document outlining our policies.
The nature of technology being complex and getting more so, we are mindful of the imperative need to nurture and manage customer trust and relationship.
  1. Firm commitment to the belief, "be fair to the customers, while being fair to ourselves". This adherence is sacred for us, and we take any questioning of our integrity very personally! We're delighted that so far, this approach has delivered superior services to our customers
  2. A "No Surprises" price policy embedded in up-front estimates before carrying out any repairs.
  3. A commitment to complete repairs quickly, typically within an hour. We share the sense of apprehension and vulnerability people experience when separated from their smartphones and laptops. We strive to ensure that a happy device is united with their happy owners in the shortest possible time.
  4. Your devices carry very personal and confidential data and other identity information. We are mindful of this trust and work to ensure the integrity and safety of all your information, while striving to return the repaired solution to your care, ASAP.
  5. We do not subscribe to the belief that "the customer is always right".
In the domain of technology we have expertise and experience on our side and users come to us for technical solutions for their wounded and disabled devices. While we can and will sometimes drop the ball, we can assure you we will do all due dilligence in assessing any errors of omission or commission. We will happily offer appologies, and where warranted, refunds and/or rework at no charge to you when we find ourselves culpable. We have numerous happy customers who have testified to having their expectations exceeded.
Trust is a core component in this relationship and we hope you will give us the benefit of doubt when it comes to technical issues. We urge all our customers to accompany their disabled devices with a generous helping of trust when they bring them to our store.
Warranty Disclaimer
No warranty expressed or implied is provided or honoured by DigiCom Jamaica Ltd.
We are not an authorized services provider for Apple or RIM or HP or Dell or any other laptop or phone manufacturer.
We are also not a warranty support center. If your product is under warranty, or if you have any questions about manufacturer's warranty, please consult your manufacturer for support and services prior to bringing the product to us.
FYI, any products damaged as a result of accidental or negligent use fall outside the warranty and we'll be happy to provide a solution at our shop rate.
Diagnostics Fees
Final charges are either for repairs completed OR for diagnostics (where no repair is done) not both. You're final charge will be either for the repair only, OR for the Diagnostics charge only. more info.
Diagnostics Fees are due in advance (collected at our discretion either before or after the diagnostics efforts) and are refunded (or waived) if the repairs are completed with us.
Smartphones, PDAs and iPods
Repairs of most readily identifiable problems are typically completed in 1 hour. Often we are able to deliver even more quickly. However, actual repair times will vary depending on service volume flows.
Secondary Problems
Sometimes, after repairing the obvious and identified first problem, another problem, not apparent because of the first, surfaces. For example, after replacing a screen you might find that the keyboard or the WiFi signal does not respond. This was not obvious since nothing could be viewed on the screen. This is often the result of a device having sustained a knock, hit or drop. In such "secondary problem" situations we will give you a repair estimate for the second problem at that time. If the total repair charges for the two problems exceed your budget, we would be happy remove our original part (i.e. undoing our first repair), reassemble the device and return it to you. Diagnostics fees will apply, compensating us for our efforts.
Mainboard as Secondary Problem
Another "secondary problem" might involve a damaged mainboard for example, after repairing the charging port, we discover that the main board has also sustained a failure due to being dropped or knocked, etc. When this is discovered, we simply re-assemble the device and return it. Diagnostics fees will apply. Where installed parts cannot be removed the entire approved repair cost will apply (i.e. A usb port is replaced on a Blackberry - discovering, upon charging and powering on the device the mainboard has failed (rare but good example). In this case the USB port cannot be removed and reused and the labour time has been expended.
Troubleshooting
There are times when the problem is ambiguous and not readily identifiable. Under these circumstances we would perform a diagnostics which might take from 30 minutes to 3 days (we will advise you accordingly before accepting the device for repair). Upon completion of diagnostics, we will call you with our time and cost estimates, we will only proceed with the repairs upon obtaining your go ahead. If the estimates are unacceptable, we will reassemble the device and return it to you. Diagnostics fees will apply, compensating us for our efforts.
We provide an estimate over the phone, email, or in person, when the problem to be repaired is identified by you. If brought into the store without prior communication, in some cases we can provide an estimate after eye-balling the device for a minute or so. For example, the screen on the iPhone is cracked or the charging port on a Blackberry 8800 is broken, etc. Most repairs can be completed within an hour. Where the cause of the symptom(s) is not immediately determinable, diagnostics times will vary, typically a few hours or overnight.
PC and Laptop Computers
The process is the same as for the Smartphones, except the diagnostics typically takes up to a day before we call you with a repair estimate. Upon acceptance of our estimates the repairs are typically completed that day or the next. If the estimates are not accepted, we charge a diagnostics fee for our efforts and time, before returning your laptop/desktop. Typical turnaround time for diagnostics and follow up repairs is less than 8 hours.
Secondary Problems
A typical "secondary problem" for computers would be a broken power jack is replaced, and a mainboard failure is subsequently discovered (we do not repair mainboards – see below). Where after having completed a repair, we discover a secondary problem which renders the device completely inoperable, we would remove any parts installed to undo the repairs completed (where possible), re-assemble the computer and charge the standard labour cost of the repair for time expended. Where installed parts cannot be removed the entire approved repair cost will apply this rare but can happen.
Mainboard Damage
IMPORTANT
We do not repair mainboards or motherboards. If you would like to provide us with one, we would be happy to replace your damaged mainboard/motherboard and charge you for our labour.
Mainboards are typically damaged because of exposure to some form of liquid. Often, a drop or a knock or power surges can and will damage mainboards. Most of the time there is no feasible way to identify the cause of the damage. When this is the case, we simply re-assemble the device and charge a diagnostics fee compensating us for our efforts.
Where mainboard problems are discovered as a "secondary problem" (i.e. upon completion of the first repair,) the approved cost of the repair will still apply (less any feasibly removable parts we have installed, the entire labour cost applies).
For liquid damaged devices, we do undertake cleaning of the mainboard upon customer request. If the mainboard can be reliably cleaned and we think the device can potentially be saved, we proceed to provide an estimate for repair. No warranties are offered for repairs on a liquid damaged device.
Warranty Information
We charge only after repairs have been completed. We require customers to test their repaired products before paying for the services to ensure that all expected and agreed issues have been addressed. Our job is not finished until you are happy with the outcome.
Any follow-up repairs will be diagnosed and assessed by our technicians. If our diagnostics indicate that the problems are a result of errors of commission or omission on the part of the customer, or do not directly relate to our already completed repairs, we will provide you with a repair estimate.
Our diagnostics and estimates will be final and non-negotiable.
Data Responsibility
IMPORTANT
Although we take every effort to safeguard customer data, we will not be liable for data loss under any circumstances, including circumstances arising in association with or as a result of our actions during handling, repair procedure or otherwise.
It is strongly recommended that you backup all of your important data before bringing products in for servicing.
Devices Pick-up
All devices must be picked up within 30 days after we have called to notify you that the repair has been completed. We will follow up our phone call request with an email after 30 days.
These terms are subject to change at any time at our sole discretion.
Top Of Page
Liquid Damage
This is directed to helping our customers understand the issue of liquid damage to devices and assist in managing their expectations.
All digital devices, phones, laptops, cameras, etc are liquid-phobic. Depending on the extent of the liquid exposure, these devices are often beyond repairing.
Devices commonly go through a washing cycle, get dropped in swimming pools, toilet bowls or bath tubs and get quenched with water, milk, juice, coffee, beer, suntan lotions, etc.
The one thing you should not do is turn it on, while the one thing that you should do is to bring/send the device in to us, ASAP.
Analysis Process
Initially, all devices typically seem to work with one or two functions impaired or lost. Most customers call us asking us to repair that failed function(s), since the device seems to otherwise work. We have to then spend time explaining to them that liquid damaged devices exhibit a behavior that can be described as a "cascading" failure, it begins with a failure of one function and over time other functions start to fail. We explain how, depending on the extent of liquid exposure, repairs are often futile and a waste of money, unless we can ascertain the extent of the damage and go through a damage diagnostics process as follows:
  1. We thoroughly clean each component in the device to remove all traces of moisture and humidity. This process takes about an hour of work, completed over one day. We then call you to let you know the problems identified and the cost of repairs, if the device can be saved. Upon getting your authorization, we complete the repairs within a few hours.
  2. Despite our judgment that the device can probably be saved, we offer no warranties for repairs done, since liquid damaged devices are subject to unpredictable failures.
  3. Depending on the extent of liquid damage, and only you know this best, the probability of saving your devices ranges from a dismal 25% to 75%. If your device has experienced significant liquid damage (dropped in swimming pool for more than a couple of minutes, experienced a wash cycle, etc), we suggest you abandon and buy a replacement device. If liquid exposure is less severe (typically less than 30 seconds), it might make some sense to bring/send it in.
  4. If your device cannot be saved (when moisture has damaged the mainboard), we call and advise you as such.
Managing Expectations
Managing expectations is a key component of any relationship, which is the goal of this communication. Rather than driving all the way to our shop, we hope you will use this page to ascertain the risks and proceed accordingly.
Customers Who Are Aware of Liquid Damage
Upon completion of cleaning, if we conclude that the moisture has been sufficiently cleaned from your mainboard for your device to have a reasonable chance for survival, we will call you with our estimate for the actual repairs. If approved, we will proceed with the repairs. The total charge to you will be the up-front charge for cleaning plus the cost of repairs approved by you. If the device is not repairable or not cost effective to repair we will return the device to you with no further charge.
Customers Unaware of Liquid Damage
If we discover during the course of diagnosis or repair that the device has experienced liquid damage, we will stop the diagnostics and call to advise you about the additional cleaning charge. If you approve, we proceed with the cleaning. Upon completion of cleaning, if we conclude that the moisture has been sufficiently cleaned from your mainboard for your device to have a reasonable chance for survival, we will call you with our estimate for the actual repairs. If approved, we will proceed with the repairs. The total charge to you will be the cleaning charge plus the cost of repairs approved by you. If the moisture has not been adequately removed, we re-assemble the device and call to advise you to pick up your device. The cleaning fee will be payable at pick up.
We look forward to helping you save and repair your devices.
Contact Information
We are located in the Bay West Mall, Montego Bay, Jamaica
Telephone: (876) 831 - 8000 or (876) 585 - 0500
Email: info(at)digicomja(dot)com